General Product Safety Regulation
Our commitment to product safety
At 4HG Shop, we are committed to ensuring that all consumer products we offer are safe and meet applicable regulatory requirements. In line with the EU General Product Safety Regulation (GPSR), this page provides information about product safety, how concerns can be raised, and how we meet our obligations as a seller supplying products to customers in the European Union (EU) and Northern Ireland.
This page applies to all physical consumer products sold by 4HG Shop, including products manufactured and fulfilled through our print-on-demand partners.
Primary point of contact
For all product safety-related questions, concerns, or reports, 4HG Shop is the primary point of contact.
If you believe a product purchased from our store may present a safety issue, please contact us directly using the details below. We will review the matter promptly and, where necessary, work with our manufacturing and fulfilment partners to investigate and resolve the issue in accordance with GPSR requirements.
Contact 4HG Shop
Email: support@4hg.shop
Product safety information
All products sold by 4HG Shop are intended for normal consumer use. Relevant product information — including materials, sizing, and usage guidance — is provided on individual product pages.
Where applicable, our products meet relevant requirements relating to:
- Chemical safety and restricted substances
- Flammability standards
- General mechanical and physical safety
Because many of our products are made to order, slight variations in colour, dimensions, or finish may occur. These variations do not affect product safety.
How safety concerns are handled
When a product safety concern is reported:
- We review the information provided, including order details and the nature of the concern.
- If required, we escalate the matter to the relevant manufacturing or fulfilment partner.
- Appropriate action is taken in line with GPSR obligations, which may include providing guidance, arranging a replacement or refund, or taking corrective measures.
We aim to handle all safety-related enquiries carefully, transparently, and without unnecessary delay.
Additional information
This page is provided to meet the transparency and information obligations set out under the EU General Product Safety Regulation (GPSR). It is reviewed and updated as needed to reflect changes in regulations, products, or operational practices.
If you have any questions about product safety or regulatory compliance, please don’t hesitate to contact us.